Shipping Policy
Orders are prepared by the restaurant and delivered through Lollyway. Delivery charges are determined by Lollyway and shown at checkout. Estimated delivery times may vary depending on food preparation time, traffic, weather and delivery conditions. Customers should provide a correct delivery address and reachable phone number.
Refund Policy
For cooked food orders, any complaint or refund request should normally be raised within 60 minutes of delivery. Refunds may be considered for missing items, incorrect items, damaged packaging, serious food-quality issues or non-delivery. Customers may be asked to provide photographs or other supporting information. All refund requests are reviewed by Lollyway and are not automatically approved.
Cancellation / Return / Exchange Policy
An order may be cancelled only before the restaurant has started preparing the food. Once preparation has started, cancellation may not be possible. Cooked and perishable food cannot normally be returned or exchanged. If there is a problem with the order, please raise a complaint with Lollyway as soon as possible.