Terms & Conditions
Last updated: 19 September 2026
Welcome to Lollyway Food Chain (“Lollyway”, “we”, “us”, or “our”).
These Terms & Conditions govern your access to and use of lollyway.in, Lollyway customer ordering services, restaurant/vendor services, delivery partner services, dashboards, and related features.
By accessing or using Lollyway, creating an account, placing an order, registering as a restaurant partner, or using a delivery partner account, you agree to these Terms & Conditions.
If you do not agree with these terms, you should not use the relevant Lollyway services.
1. About Lollyway
Lollyway operates an online marketplace and delivery platform that enables customers to discover and order food from participating independent restaurants and food vendors.
Lollyway may provide services including:
Restaurant discovery
Menu and product listings
Online ordering
Payment facilitation
Delivery-fee calculation
Restaurant order management
Delivery assignment
Order tracking
Customer, restaurant, and delivery notifications
Restaurant/vendor membership and registration services
Food is prepared and supplied by the respective restaurant/vendor unless expressly stated otherwise.
2. Service Availability
Lollyway may make its services available only in selected cities, districts, areas, or delivery zones.
The availability of:
Restaurants
Products
Delivery services
Payment methods
Delivery distance
Delivery charges
Delivery times
may vary depending on the customer’s location and operational availability.
Lollyway may open, restrict, suspend, or discontinue service in any delivery area where reasonably necessary.
3. Customer Accounts
Customers may be required to provide accurate information including their:
Name
Email address
Mobile number
Delivery address
Account credentials
Delivery location
You are responsible for keeping your account credentials confidential.
You must not use another person’s account without permission or provide false or misleading account information.
Lollyway may suspend or restrict an account where fraud, abuse, security concerns, or violations of these terms are reasonably suspected.
4. Placing an Order
An order placed through Lollyway is a request to purchase food or other listed items from the selected restaurant/vendor.
An order may be subject to:
Restaurant acceptance
Product availability
Delivery availability
Payment confirmation
Delivery-area eligibility
The restaurant may accept or reject an order.
An order is not guaranteed merely because it has been submitted through the website.
5. Restaurant and Menu Information
Restaurant partners are responsible for providing accurate information about their business and products, including where applicable:
Restaurant name
Address
Menu
Prices
Product descriptions
Ingredients
Availability
Images
Food-related claims
Licensing information
Tax information
Contact details
Restaurants must not knowingly provide false, misleading, or deceptive information.
Lollyway may correct, suspend, or remove listings that appear inaccurate, unlawful, misleading, or inconsistent with platform requirements.
6. Food Preparation and Quality
The restaurant/vendor preparing the order is primarily responsible for matters relating to:
Food preparation
Ingredients
Recipe
Taste
Portion size
Hygiene at the restaurant
Food safety during preparation
Allergen and dietary information supplied by the restaurant
Packaging before handover to the delivery partner
Accuracy of items prepared
Lollyway does not itself prepare food sold by independent restaurant partners.
However, nothing in these Terms removes any responsibility that Lollyway may have under applicable law for its own acts, omissions, platform operations, or delivery services.
7. Food Safety and Restaurant Compliance
Restaurant partners must maintain all licences, registrations, permissions, and approvals legally required for their food business.
Restaurants must comply with applicable food-safety, hygiene, labelling, consumer-protection, tax, and business requirements.
Lollyway may request documentary verification and may suspend a restaurant whose required licence or registration has expired, been cancelled, or cannot be verified.
8. Allergies and Dietary Requirements
Customers with allergies, intolerances, medical dietary requirements, or ingredient concerns should contact the restaurant before ordering where necessary.
Although restaurants are expected to provide accurate information, cross-contact or ingredient substitutions may occur in food-service environments.
Customers with serious allergies should exercise appropriate caution.
9. Prices
Restaurant partners generally determine the prices of their products unless otherwise agreed.
The amount payable by a customer may include:
Food price
Applicable taxes
Delivery charge
Packaging charge
Platform or service charge, where applicable
Other charges clearly shown before payment
The final amount payable will normally be displayed before the customer confirms the order.
10. Delivery Charges
Delivery charges may depend on factors including:
Distance between restaurant and customer
Delivery location
Delivery zone
Operational conditions
Other applicable pricing rules
The delivery charge shown at checkout applies to that particular order unless corrected because of an obvious technical or pricing error.
11. Customer Location
Lollyway may use the customer’s selected or device-provided location to:
Determine delivery availability
Identify the delivery destination
Calculate distance
Calculate delivery charges
Assist the delivery partner
Customers are responsible for confirming that their delivery location and address are accurate.
Additional costs or failed delivery resulting from an incorrect customer-provided address may not be refundable.
12. Delivery Estimates
Any estimated preparation or delivery time displayed by Lollyway is an estimate and not an absolute guarantee.
Actual timing may be affected by:
Restaurant preparation
Traffic
Weather
Distance
Order volume
Road conditions
Customer availability
Delivery partner availability
Events outside reasonable control
Lollyway will make reasonable efforts to facilitate timely delivery.
13. Delivery Partners
Delivery partners are expected to:
Collect the correct assigned order
Handle food packages with reasonable care
Follow delivery instructions
Avoid tampering with orders
Maintain reasonable hygiene during transportation
Complete delivery to the correct customer/location
Update delivery status accurately
Delivery partners must not misuse customer contact information or delivery information.
14. Customer Availability at Delivery
Customers should remain reasonably available at the delivery location after placing an order.
Where necessary, a delivery partner may attempt to contact the customer.
If delivery cannot be completed because:
The customer cannot be contacted
The customer is absent
Access to the delivery location is unavailable
The customer supplied an incorrect location or address
the order may be treated as a failed delivery and refund eligibility may be limited.
15. Payments
Lollyway may support one or more payment methods, including online payments and Cash on Delivery where available.
Online payments may be processed by third-party payment providers.
Customers must not provide passwords, OTPs, UPI PINs, full banking credentials, or other sensitive authentication information to restaurants or delivery partners.
Payment-provider terms may also apply.
16. Payment Failures
An order may not be confirmed if payment fails or cannot be verified.
Where money is debited but an order is not successfully created or confirmed, the payment may be reversed or refunded according to the applicable payment-provider process.
Bank and payment-provider processing times are outside Lollyway’s direct control.
17. Cancellation
Customers should cancel an order as early as possible where cancellation is available.
Cancellation may be permitted before a restaurant has accepted or begun preparing the order.
Once food preparation has started, cancellation may be restricted because food is perishable and is being prepared specifically for the customer.
Where a restaurant rejects a prepaid order, the eligible amount will normally be processed for refund.
18. Refunds and Complaints
Lollyway maintains a separate Refund and Returns Policy, which forms part of these Terms.
For delivered food orders, complaints or refund requests should generally be submitted within 60 minutes of delivery.
Depending on the issue, a resolution may include:
Full refund
Partial refund
Refund for a missing item
Refund of delivery charges
Other appropriate resolution
Customers may be asked to provide photographs, order details, packaging information, or other reasonable evidence.
Nothing in the 60-minute reporting policy limits consumer rights that cannot legally be excluded.
19. No General Return of Delivered Food
Because prepared food is perishable, food cannot generally be physically returned in the same way as ordinary retail products.
Where a complaint is raised, customers should retain the food and packaging long enough to provide reasonable evidence if requested.
20. Wrong, Missing or Damaged Orders
Customers should report:
Missing items
Incorrect items
Damaged packaging
Spillage
Delivery to the wrong location
Other order problems
as soon as reasonably possible and preferably within the refund-reporting period.
Lollyway may review information from the customer, restaurant, delivery partner, and order records before determining a resolution.
21. Restaurant Registration
Restaurants wishing to sell through Lollyway must provide accurate registration information.
Lollyway may approve, reject, suspend, or request further verification of restaurant registrations.
Registration does not automatically guarantee approval to sell through Lollyway.
22. Vendor Membership
Some restaurant/vendor services may require a membership plan, subscription, commission arrangement, or other commercial agreement.
Applicable fees, features, commissions, duration, or conditions should be shown or agreed before activation.
Restaurant partners are responsible for reviewing the terms of the membership or commercial arrangement they select.
23. Vendor Responsibilities
Restaurant partners must:
Keep account details accurate
Keep menus and prices updated
Honour accepted orders
Prepare orders within a reasonable time
Maintain applicable licences
Follow food-safety requirements
Avoid misleading product descriptions
Respond appropriately to legitimate customer complaints
Protect customer information
Avoid fraudulent transactions or manipulation of the platform
Lollyway may suspend a vendor account for serious or repeated violations.
24. Customer Reviews and Content
Where Lollyway permits ratings, reviews, images, or other user content, users must not submit content that is:
False or deliberately misleading
Abusive or threatening
Defamatory
Fraudulent
Obscene
Unlawful
Infringing another person’s intellectual property or privacy
Lollyway may remove content that violates these rules.
25. Push Notifications
Users may receive push notifications relating to:
Orders
Restaurant activity
Delivery assignments
Delivery status
Account or operational alerts
Push notifications are optional and may be disabled through the user’s browser or device settings.
26. Prohibited Use
Users must not:
Attempt unauthorised access to Lollyway systems
Interfere with website security
Create fraudulent orders
Abuse refunds or promotional offers
Impersonate another person or business
Use customer information for unrelated purposes
Upload malicious code
Manipulate reviews, prices, orders, commissions, or delivery records
Use the platform for unlawful activity
27. Intellectual Property
The Lollyway name, logo, website design, software, branding, and original platform content belong to Lollyway or their respective licensors.
Restaurant partners retain rights to their own trademarks, menus, photographs, and other materials, subject to any licence granted to Lollyway for displaying and promoting those materials through the platform.
Users must not copy or commercially exploit protected Lollyway material without permission.
28. Technical Availability
Lollyway aims to keep its services available but cannot guarantee uninterrupted or error-free operation.
Temporary interruption may occur because of:
Maintenance
Server problems
Internet outages
Payment-provider outages
Software errors
Security incidents
Third-party service failures
Events outside reasonable control
29. Third-Party Services
Lollyway may rely on third-party providers for services such as:
Payments
Maps
Hosting
Email
Push notifications
Analytics
Security
Use of those services may also be governed by the third party’s terms and privacy policies.
30. Privacy
Personal information is handled according to Lollyway’s Privacy Policy.
By using Lollyway, you acknowledge that information necessary for fulfilling an order may be shared with the relevant restaurant, assigned delivery partner, and service providers.
31. Suspension or Termination
Lollyway may suspend or terminate access to some or all services where reasonably necessary because of:
Fraud
Security concerns
Serious policy violations
Repeated misuse
Unlawful conduct
Non-payment
Invalid vendor documentation
Threats to customers, restaurants, delivery partners, or the platform
Where appropriate, Lollyway may provide notice or an opportunity to resolve the issue.
32. Limitation of Liability
To the extent permitted by law, Lollyway will not be responsible for indirect, incidental, or consequential losses arising solely from use of the platform.
Restaurants remain responsible for food they prepare and supply.
Lollyway remains responsible for obligations that apply to its own services and that cannot lawfully be excluded.
Nothing in these Terms excludes or restricts any statutory consumer right or liability that cannot legally be excluded.
33. Events Beyond Reasonable Control
Lollyway, restaurants, or delivery operations may be affected by circumstances such as:
Severe weather
Flooding
Natural disaster
Civil disruption
Government restrictions
Road closures
Network outages
Payment-network failures
Other circumstances outside reasonable control
Performance may be delayed or temporarily suspended in such situations.
34. Changes to These Terms
Lollyway may update these Terms when its services, fees, technology, business model, or legal requirements change.
The updated version will be posted on Lollyway with a revised “Last updated” date.
Continued use after an updated version becomes effective constitutes acceptance to the extent permitted by law.
35. Governing Law
These Terms are governed by the laws of India.
Any dispute will be dealt with according to applicable law and the jurisdiction legally applicable to the parties and transaction.
Nothing in this clause limits a consumer’s right to approach an appropriate consumer commission, regulator, or other authority where permitted by law.
36. Customer Support and Grievances
For questions, complaints, order issues, or grievances, contact:
Lollyway Food Chain
Website: lollyway.in
Email: [info@lollyway.in]
Phone: [+910678992199]
Address: [chapaguri road,Bongaigaon.Assam,783380]
Grievance Officer: [sanjib prasad choudhury]
Grievance Email: [bongaigaon@lollyway.in]
Please include your order number or account details where relevant. Do not send passwords, OTPs, UPI PINs, or other sensitive authentication credentials.