Privacy Policy
Last updated: 19 September 2026
Lollyway Food Chain (“Lollyway”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, ordering services, restaurant partner services, and delivery partner services.
This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you.
This policy applies to lollyway.in and related Lollyway pages, customer accounts, restaurant/vendor dashboards, delivery partner dashboards, and services.
1. Information We Collect
Depending on how you use Lollyway, we may collect the following information.
Customer Information
When you create an account, place an order, contact us, or use our services, we may collect:
Name
Email address
Mobile number
Billing address
Delivery address
Account username
Order history
Products ordered
Restaurant selected
Order value
Delivery instructions
Payment status and transaction reference
Customer support communications
Location Information
Lollyway may request your device location to determine whether delivery is available, calculate delivery distance and delivery charges, and help the restaurant and delivery partner fulfil your order.
This may include:
Latitude and longitude
Delivery address
Location selected or adjusted on a map
Approximate or precise device location, where permission is granted
Location permission is controlled by your browser or device. You may deny location permission, although some delivery features may then not work correctly.
2. Restaurant and Vendor Information
Restaurant partners may provide information including:
Owner or representative name
Email address
Mobile number
Restaurant/store name
Restaurant address
Pickup location
Location coordinates
Business details
Menu and product information
Order information
Payment, commission, or settlement-related information
Login and account information
Some restaurant information, such as restaurant name, address, menu, images, ratings, and store information, may be displayed publicly on Lollyway.
3. Delivery Partner Information
Delivery partners may provide or generate information including:
Name
Username/account information
Mobile or contact information
Assigned orders
Pickup and delivery status
Delivery earnings or fees
Order acceptance or rejection status
Delivery history
Delivery partners receive only the information reasonably required to collect and deliver an assigned order.
4. How We Use Personal Information
We may use personal information to:
Create and manage user accounts
Process customer orders
Connect customers with restaurants
Assign deliveries to delivery partners
Calculate delivery distance and delivery fees
Confirm pickup and delivery
Send order status updates
Send restaurant or delivery alerts
Process payments and refunds
Maintain transaction and order records
Provide customer support
Prevent fraud, misuse, and security incidents
Improve the website and services
Manage restaurant/vendor registrations
Manage vendor memberships
Calculate commissions and delivery fees
Comply with applicable legal, tax, accounting, and regulatory requirements
We seek to process personal information only for lawful and relevant purposes.
5. How Order Information Is Shared
To fulfil an order, certain information may need to be shared between parties involved in the transaction.
A restaurant may receive information such as:
Customer order details
Customer name where required
Delivery address where required for fulfilment
Order instructions
Payment/order status
An assigned delivery partner may receive information such as:
Restaurant/pickup location
Customer delivery location
Delivery address
Customer contact information where necessary
Order number
Delivery instructions
Restaurants and delivery partners are expected to use this information only for fulfilling Lollyway orders and related legitimate operational purposes.
6. Payments
Payments may be processed through third-party payment gateways or payment service providers.
Lollyway may receive information such as:
Payment status
Transaction ID/reference
Amount paid
Refund status
Sensitive payment credentials such as complete card details, UPI PINs, banking passwords, or OTPs are generally handled directly by the relevant payment provider and should not be provided directly to Lollyway.
The payment provider’s own privacy policy and terms may also apply.
7. Push Notifications
Lollyway uses browser/device push notifications for operational alerts such as:
New restaurant orders
Restaurant order status
Delivery assignments
Delivery-related alerts
Other service notifications
We currently use a push-notification service such as OneSignal to help deliver these notifications.
Push notification systems may process information including:
Device/browser information
Push subscription identifier
Notification permission status
User/account identifier or role where applicable
Push notifications are optional. You can block or disable them through your browser or device settings.
8. Cookies and Similar Technologies
Lollyway may use cookies, browser storage, sessions, and similar technologies to:
Keep users signed in
Maintain shopping carts
Remember preferences
Maintain checkout information
Store temporary delivery/location information
Support website security
Measure or improve website performance
Third-party services integrated with the website may also use cookies or similar technologies according to their own policies.
9. Maps and Location Services
Lollyway may use third-party mapping or geolocation services, including services such as Google Maps where enabled.
When these services are used, certain location, browser, or device information may also be processed by the relevant provider according to its own privacy terms.
10. Hosting, Email and Technology Providers
We may use third-party service providers to operate Lollyway, including providers for:
Website hosting
WordPress and WooCommerce functionality
Marketplace/vendor functionality
Email delivery
Push notifications
Mapping/location services
Payment processing
Security and spam protection
Analytics or website performance
We may share information with such providers only to the extent reasonably necessary for providing their services.
Some technology providers may process information outside India. Where applicable, such processing will be handled subject to applicable law and service-provider arrangements.
11. Data Security
We take reasonable technical and organisational measures intended to protect personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
However, no internet-based service or electronic storage system can guarantee absolute security.
Users are responsible for keeping their passwords and account credentials confidential.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
Completing orders and deliveries
Maintaining accounts
Processing payments and refunds
Maintaining financial and accounting records
Resolving disputes
Preventing fraud
Enforcing agreements
Meeting legal or regulatory obligations
Information that is no longer reasonably required may be deleted, anonymised, or otherwise handled in accordance with applicable requirements.
13. Your Choices and Rights
Subject to applicable law and reasonable verification of your identity, you may request to:
Access information we hold about you
Correct inaccurate information
Update your account details
Request deletion of information where appropriate
Withdraw consent where processing is based on consent
Raise a complaint or grievance regarding our handling of your information
Withdrawal of consent does not affect processing that lawfully occurred before withdrawal and may prevent us from providing services that require the relevant information.
India’s Digital Personal Data Protection Act provides for rights including access, correction and erasure, and grievance redressal as its relevant provisions come into force.
14. Children
Lollyway is intended primarily for adults and persons able to enter into transactions lawfully.
If a person under the applicable legal age uses Lollyway, they should do so only with the involvement and permission of a parent or lawful guardian where required.
We do not knowingly seek unnecessary personal information from children.
15. Restaurant and Delivery Partner Responsibilities
Restaurant partners and delivery partners who receive customer information through Lollyway must use that information responsibly and only for legitimate purposes connected with:
Processing orders
Preparing orders
Pickup
Delivery
Customer support
Required business records
They should not independently use customer information for unrelated marketing, harassment, resale, or unauthorised disclosure.
16. Third-Party Websites
Lollyway may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of third-party websites. Users should review the privacy policies of those services separately.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business practices, or legal requirements change.
When we make material changes, we may update the “Last updated” date and provide additional notice where appropriate.
18. Contact and Grievances
For questions, privacy requests, corrections, deletion requests, or complaints regarding personal information, please contact:
Lollyway Food Chain
Website: lollyway.in
Email: [info@lollyway.in]
Address: [Chapaguri road, Bongaigaon. Assam 783380]
Please include enough information for us to identify your account or request, but do not send passwords, OTPs, UPI PINs, or other sensitive authentication credentials by email.